Shipping & Returns

 

Shipping Information

We offer free national shipping for all orders within Switzerland and free international shipping for worldwide orders over 300CHF.

For international orders under 300CHF, a 30CHF handling+shipping fee will be applied.

Shipment Timing

We handle and ship all orders within 48 hours of order confirmation, delivery estimated timings with DHL are the following:

Switzerland — 1 to 2 working days
Europe — 2 to 5 working days
Rest of the world – 5 to 7 working days

Please be aware that all custom duties and extras (where and if they apply) are at the customer’s expense.

 

Easy Returns & Exchanges

You can return any product within 30 days from the date of your order.

In order to obtain a full refund or exchange, the goods must be returned in mint and unused conditions, with the original labels intact.

Stains, traces of perfume or similar will void any claim request.

Please contact us and we’ll provide further instructions on how to return the goods.

In case you’d receive a faulty or otherwise damaged product, you are entitled to exchange for a similar one.

If the style is no longer available or temporarily out of stock, you will be entitled to a full refund.

We will ensure that every claim is processed within 10 working days of receiving the faulty item.